ATT email services are one of a kind due to the features it offers to users. You get to browse your mails faster as all the photos and documents that have been sent and received are in one place. This is one reason why so many people prefer using AT&T mail. It is a service provider that has been around for quite some time now and is quite well-known.
Reset ATT Mail Password
Though with AT&T mail you get a great user-experience, there are times when things go wrong. Such situations arise when ATT email password is not working. You may be keying in the password correctly but you can’t login ATT mail. No matter how good technology gets, this is one problem almost every user has to face from time to time. In such situations, it becomes important to fix email password problems of this nature.
What to do when you forget your password?
You can reset your password in case you don’t remember it. It is rather easy to do so. In case you are not aware of how to go about it, here you go,
1) Go to AT&T mail and select the Forgot Password option.
2) Follow the steps mentioned there.
3) Select either security questions or temporary password when you are prompted.
4) You can then create your new password.
It is rather simple to reset your mail password and regain access to your email account.
Resetting your password with security questions
In case you have forgotten the security questions and answers, you need not worry as you can get them updated.
If you remember them well but have forgotten your password, here is how to fix email password issues of these kinds using security questions.
1) Click on ‘Forgot Password’.
2) Select ‘password’ and key in your email id and name.
3) Click on continue.
4) Select the option that says – “I’ll answer my security questions” from the drop-down menu.
5) Type in the answer for the security questions.
6) Click on continue and follow the prompts to get your new password created.
When this is done, you will get a confirmation stating that your password has been reset. This process can take around 5 minutes.
How to reset your AT&T password using a temporary password?
Suppose you don’t remember the answers for the security questions, you can always reset your password with the help of a temporary password.
This method is applicable for those who have provided an alternate email id to their AT&T mail account.
Here is how to go about it:
1) Go to the Forgot Password page and select ‘Password’.
2) Key in your email address and name and click on continue.
3) Select the option that says – “Send me a temporary password”.
4) Follow the prompts and check your alternate email id for the temporary password.
5) Once received, copy it and enter it in the field provided to you.
6) Follow the prompts and create a permanent password for your account.
How to update your email password?
Updating your email password from time to time is essential. It is important for your mail account’s safety and is highly recommended.
If you want to update your email password, you can do it in a few simple steps and they are the following:
1) Sign in to your mail account.
2) Select the ‘Change Password’ option.
3) Enter your new password and save it.
The above steps of updating your password remain the same no matter which device you use i.e. you can carry them out on a tablet, personal computer or smartphone.
When to reach out the ATT customer service executive?
You would need to reach out to the ATT customer service executive when you can’t login ATT mail as you have forgotten your password and cannot reset it by yourself. Another scenario would be when your correct password is not getting accepted and you don’t know what to do.
You can contact the customer support using three modes:
Live chat support
Now, email support may not seem like the ideal mode of getting in touch with the customer support. This is because when you are not able to log in to mail account, you can’t get your important emails. There may be urgent documents to check or some really important messages. So, in such a situation, you can’t wait for long. Email support would take a longer time than phone support and live chat.
While both phone support and live chat are good enough, there are some people who don’t like an interaction with a 3rd person. For them, live chat is the best option. The representative at the other end will resolve your issues instantly by providing you step-by-step guidance and you won’t even have to talk with anybody.
However, there are certain glitches that cannot be resolved so easily. What if your account has been hacked? In that case, it may take a while longer to regain access to your mail account. Your problem might get escalated and the experts in the support team may work on getting your account back on track.
There can also be a virus attack or some kind of malware due to which you are not able to login. However, the ATT customer service personnel will get things sorted out once it is explained well from your end. This would require you to use the phone support because there are certain subtle tones and verbal expressions that cannot be conveyed over a live chat. Humans are able to carry out correspondence better if they speak to each other. Therefore, calling customer care is a good idea if the issue is quite severe. In conclusion, you can reset your mail password by yourself with the steps provided above if your ATT email password is not working. In case you can’t do so, the ATT customer service is always there to help you out. You can reach them using the phone support, email support or live chat support.